Using Expeditor Mode on the Flex lets you quickly inform customers when their order is ready, from the palm of your hands. This article will explain how to use Expeditor mode on the Flex.
To use Expeditor Mode on a Flex you must have Digital receipts and pickup notifications enabled for the location you are logged into.
Table of Contents
- How to Switch to Expeditor Mode
- Navigating Expeditor Mode
- Searching for Orders
- New Orders
- Ready for Pickup Orders
- Picked Up Orders
How to Switch to Expeditor Mode
To start using Expeditor Mode tap on the three dots in the top right and tap Switch to Expeditor Mode. If you don't see this option make sure that Digital Receipts and Pickup Notifications are enabled for the signed-in location.
Navigating Expeditor Mode
You can swipe between the New Orders screen, the Ready for Pickup screen, and the Pickup. New Orders will display un-notified orders from oldest to newest. Ready for Pickup will display orders that have been notified from most recently notified to the oldest.
Searching for Orders
You can search by order number by tapping on the search bar.
You can also search for orders by scanning the QR code printed on the chit.
Tapping on a New Order will show that orders details. To alert a customer the order is ready tap Ready For Pickup.
Pickup instructions can be added to order to give customers detailed and unique instructions. Users can type or scan instructions that will appear in the customers pickup notification. You can use QR codes to create custom messages easily.
Once this notification is sent the order will move to the Ready for Pickup section.
Ready for Pickup Orders
Ready for Pickup Orders are orders that have been notified but not yet picked up. Tapping on an order will show that order's details. Tapping Not Ready for Pickup will send the order back to the top of the New Order Section. Tapping Order Was Picked Up will send the order to the Picked-Up Orders section.
Picked Up Orders
Orders marked as Picked Up will organize themselves chronologically in the Picked-Up Orders section. Tapping Send Back to Ready for Pickup will send the order back to the top of the Ready for Pickup section.