The Flex allows you to refund the entire order or by line item.
Refund the Entire Order
1. Navigate to the Orders page by tapping the circle button in the middle of the navigation bar.
Tap the Closed Order you would like to refund.
2. Tap Refund Order.
3. At the prompt, if you are certain, press Refund.
4. The device will notify you that the order has been successfully refunded. The color of the order will change from gray to yellow and say Refunded.
Refund by Line Item
1. Scroll up and down to navigate the Items page in order to see all of the items in this order.
2. Locate the item or items that you want to refund in the order and select the orange Refund button under each item you want to refund.
3. Check the box next to the item. Once the blue checkmark appears, tap Submit.
4. If you have refunded all items from the order, the order will show as refunded on your Orders page.