What this means:
Clover will be discontinuing support for the following legacy devices: Station 1, Flex 3G, Mobile 1, and Mini 1. In response, Clover Sport will ensure a safe and quality experience for you and your customers by phasing out software updates beginning on August 31, 2022. To reduce the impact on your operations, we will provide one year of Maintenance Mode to fix any bugs affecting Critical Functionality until August 30, 2023.
Here are the model numbers for impacted devices:
- Clover Station 1- C100 (Wifi)
- Clover Mobile 1- C200 (Wifi), C201 (3G)
- Clover Mini 1- C300 (Wifi), C301 (3G)
- Clover Flex 3G- C401
NOTE: Your newer devices– including the Station 2018, Station Duo, Flex 1, Flex 2, and Mini 2–are not impacted by this communication. These devices will continue to receive updates from Clover Sport.
To find the model number of your device please use the instructions at the bottom of this page.
What you can expect on these Clover legacy devices after August 31, 2022:
- Support of critical functionality
- Continued customer support
- Bug fixes and security updates
- No access to new features
What you can expect on these Clover Legacy devices after August 31, 2023:
- No more Clover Sport software updates
- Basic customer support
NOTE: Your newer devices–Station 2018, Station Duo, Flex 1, Flex 2, and Mini 2–are not impacted by this communication. These devices will continue to receive updates from Clover Sport.
What is critical functionality?
- Uptime - user not able to log in on the device
- Menu Publishing - menus do not update
- Ordering & Payment Workflows - cannot place an order, cannot capture payments, cannot capture tips (Cash, Credit, Debit, existing SV, and existing Loyalty) in Bypass systems.
- Fulfillment Workflows - cannot print orders to network printers or send to KDS.
- Receipts Generation/Printing - cannot generate/print receipts
Instructions for finding Model Number:
Check if your model number is included in the Impacted Devices List
Instructions for finding Serial Number:
Clover Station 1:
You can find the serial number on the bottom side of the stand as pictured below:
Clover Flex 3G:
You can find the serial number by opening the printer latch on the back as pictured below:
Clover Mini 1:
You can find the serial number by opening the printer latch on the back as pictured below:
Clover Mobile 1:
You can find the serial number on the back of the device, on the bottom right corner as pictured below:
