Suite customers can create a pre-order by using the Online Customer Portal (OCPO) or by calling in. Suites managers can edit and create pre-orders on the Bookings page and then convert these orders to be visible on the register.
Table of Contents
Overview
The Pre-order status will provide a quick glance to the current state of the selected events bookings. Pre-order status include:
- Available - No booking exists
- Booked - No Pre-Order - Booking has been created but no preorder has been started
- Pre-Order In Progress - Guest has logged in to the website. See note below.
- Pre-Order Placed - Pre-order has been placed and submitted
- Pre-Order Converted - Pre-order has been converted
Note: The guest may or may not have started an actual pre-order at this point. Just logging into the website will reflect that a pre-order is in progress. This step will show from the time a guest logs into the website and could include any step from logging in, looking at the menu, and adding items to the cart. The booking will not show Pre-Order Placed until the guest has submitted their pre-order.
Create and Edit a Pre-Order
Suites managers can create or edit pre-orders on behalf of the customer using the Bookings Virtual Terminal. However, it is recommended that customer submit their own order using the Online Customer Portal.
To create a Pre-Order select the event from the event drop-down.
Select the booking and scroll to the bottom of the details page. Click on Create Pre-Order. (Pre-Orders that have items but have not been converted will show an Edit Pre-Order button)
The drop-down will show items of menus connected to this suite booking. Select items from the drop down and edit as needed. Click Save to add to the pre-order. Note that the suite manager can edit a submitted pre-order if needed.
Auto Conversion of Pre-Orders
Five minutes before the event start time (as indicated by the start time you set for the event under Events > Events), preorders will automatically convert to open tabs on the terminal that can be added to during the event. It is recommended to set your event start time several hours prior to doors opening so that you can log into the terminal and assign the pre-orders to the correct order taker.
It is also recommended to let the system auto-convert the preorders to ready orders.
Note: Gratuity cannot be added or removed in Bypass Manager after pre-order conversion. Please make any necessary modifications on the device.
Alternatively, if at the event start time your pre-orders have not auto-converted, you have a manual option to convert the pre-orders.
Clicking on the Order ID will show that order's details as seen below:
Pre-Authorization of Pre-Orders
The pre-authorization amount on a customer's credit card will match the pre-order total to mitigate risk of payments defaulting. The credit card used for pre-orders created in Manager will be the one selected in the "CREATE PRE-ORDER" page. For orders placed on the Online Customer Portal (OCPO), the card used will be the one the customer selected when placing the order.