As you start to run your business and take transactions your register will store information about each order that is rung up. Any order that is done throughout the whole venue can be seen from the Orders page inside of Bypass Manager.
Viewing Orders in Manager
All orders from all devices will show up in the orders page. To navigate there just click on the Orders button on the side navigation bar.
Here, orders will be organized by when they were created by default. You can sort and organize by Name, last four of the Credit Card, Order Taker, or any field on the top bar. Orders can have one of four types of states or statuses.
Closed - Order processed effectively and the transaction has gone through.
Open - Order has started but has not been closed yet (typically tab or tab no card).
Refunded - If the order has been completely refunded.
Failed - Any order that was attempted but could not complete.
You can click on any order to get more information about it.
Here you can see the details of the order. You can use the blue Actions button in the top right to refund the whole order if you need to. Otherwise you can return to the orders page by clicking the Cancel button.
If you would like to refund individual items on an order you must do it on the tablet on the day of.
Viewing Orders on the Register
When on the register you will see orders for that day. To view orders either click on the Orders window when first logging in or click the Orders button at the top of the register screen.
By default you will see all of the orders of the logged in employee for that day. To get more information on an order just tap on it.
From here you can Email and Print the receipt. You can also refund individual items by clicking the orange Refund button or you can refund the whole order by clicking Refund Order.
For more information on the orders screen on the register click here.