The Control Panel page allows you to control your order settings for multiple locations. Here you can enable or disable Mobile Orders, cut off alcohol orders, and limit the number of mobile orders being placed.
Table of Contents
The Control Center allows for enabling and throttling of mobile orders on the fly. Here an Admin can enable or disable certain types of orders and throttle orders that are received.
Admins with access to this page can adjust a Location's:
- Alcohol Orders - Enables or disables alcohol times for only Kiosk and Mobile orders in this location. Disabling this feature will refund any pending alcohol orders
- Mobile Ordering - Enables or disables Mobile Ordering for this location
- Mobile Order Throttling - Throttles the number of orders that will be accepted for the location
- Max Mobile Order/10 Mins - The maximum number of orders that can be submitted every 10 minutes
As events progress, an admin can reduce the volume of the orders printed in the kitchen to match kitchen output and set expectations with the guests on order readiness.
Mobile Order Throttling
When enabling mobile order throttling, orders are limited to a predetermined amount every ten minutes.
In this example, the Burritos & Bowl location is set to throttle five mobile orders every ten minutes.
Visual Example of Order Throttling
To help visualize this, let's imagine Jane wants to order from a location at 7:05 PM. The Burrito & Bowls location already has seven scheduled mobile orders. Since the Burrito & Bowls location is only allowing five mobile orders every ten minutes, Jane's order is pushed to the 7:20 block even though she ordered at 7:05.
Note that scheduled orders print 10 minutes before the pickup time, and the pickup time shows up on the chit. The order does not go to the kitchen right away.
When Jane places her order, she will see a confirmation that estimates her order will be ready for 7:20 PM. Depending on the speed of your kitchen or the current day's traffic, your throttle amount might vary.