Digital receipts and pickup notifications allow your business to control the food pickup experience. Enabling this feature will allow you to offer a low touch experience by letting customers know when they can pick up their orders. This article will explain what happens when you enable this feature and how to customize your pickup notifications to meet your business's needs.
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- How to Enable Digital Receipts and Pickup Notifications
Enabling digital receipts and pickup notifications will allow you to let your guest know when their orders are ready. When an order is ready, you can send customers an automatic SMS (Short Message Service). This feature will require a Station or Flex to run Expeditor mode to send customers their pickup messages. Continue reading to learn how to enable and customize the Pickup notification.
How to Enable Digital Receipts and Pickup Notifications
To enable a Location for Digital Receipts and pickup notifications navigate to POS Manager > Locations in Bypass Manager.
Click on the location you want to edit. In this example, we will be editing the Kyle's Korndogs location. Scroll down to the Receipt and Fulfillment Settings section and check the box to Enable digital receipts and pickup notifications.
Note: Pickup notifications include the name of the Location. For information on how to change a Location name, click here.
Setting a Default Message
A default message can be configured by typing in the Pickup Instructions. In the above example, typing "Pickup Next to Section 100 sign" will show in the text message the customer receives.
Unique Pickup Instructions
For businesses that need more specific instructions for each order, the default message can be replaced. These instructions can be typed or scanned with a QR code. This is a great solution for venues that use food cubbies. Tapping Notify Guest will send the Default Message if no message is typed. To learn more about making a custom QR, click here.