Flex devices can be used in an Offline mode if a cellular outage does occur. Once in airplane mode, you still can take orders and payments as normal, but payments will not sync until the device is back online.
- Taking Orders in Offline Mode
- Logging Out When You Have Unsynced Offline Orders
- Syncing Orders When Back Online
Taking Orders in Offline Mode
1. Put the Flex on airplane mode by swiping down from the top of the screen and tapping on the airplane mode icon. You will know airplane mode is switched on when the button goes from gray to green and you see the airplane icon on the top right next to the battery.
2. Tap on the Home button (circle) at the bottom of the screen after about 5 seconds and hit the blue plus sign to start a new order.
Note: Orders taken offline will show up grayed out (see image below).
Logging Out When You Have Unsynced Offline Orders
Upon logging out, you will be notified if you have any Offline Orders that have not synced.
Follow the steps in the next section to sync the orders.
Syncing Orders When Back Online
1. Once you are back online, go to the Orders page.
2. Swipe down with your finger on the orders page or tap the Sync button at the top to sync all orders taken offline.
3. Proceed to log out.