To better serve our customers during our busiest times of the day, we will be adjusting our regular support hours to 9 am - 10 pm Central Time, until further notice. This change will go into effect on August 24, 2020.
Customers can get in touch with Bypass Support during regular business hours with the following:
- Phone: 512-291-6192, option 1
- Web (Bypass Support Center - Solution articles, training material, ticket submission and status): Bypass Manager > Help menu in the bottom left corner > Support Center
- Email: [email protected]
We will continue to offer after hours support for critical issues from 10 pm - 9 am Central Time. If your business cannot operate and requires immediate assistance, please call Bypass Support at 512-291-6192, option 1 to page our on-call team. A voicemail is required in order to notify the team. If your issue is deemed critical, you should receive a callback within 5 minutes.
- For non-critical issues, please submit a ticket through the Bypass Support Center or email us at [email protected] and we will assist you further during the next business day.
We appreciate your understanding during these unprecedented times. Stay safe and we look forward to continuing to work with you!
- The Bypass Support Team