Using Expeditor Mode on the Station lets you quickly inform customers when their order is ready right from the register. This article will explain how to use Expeditor mode on the Station.
Digital receipts and pickup notifications are required for Expeditor Mode to be available.
Table of Contents
- Searching for an Order
- Ready for Pickup Notification
- Not Ready Notification
- Send Back to Ready for Pickup
When taking an order the register will ask for a name and phone number to assign to an order. Once the order is ready you can use expeditor mode to send an automatic text message to your customer letting them know the order is ready for pickup.
Above is an example of the number collection screen
When opening Expeditor mode you will see New Orders to the left and Ready for Pickup Orders to the right. When you are ready to send the pickup message to a customer tap on their order under the New Orders section.
Searching for an Order
You can search for orders by typing in the search field.
You can also search by scanning the QR code on the chit of the order.
Ready for Pickup Notification
Once you tap on the order a confirmation message will pop on the screen allowing you to verify the order before you send the pickup notification.
Once you tap on Ready For Pickup the customer will get a message similar to the message shown in the above example. To edit the Pickup Instructions you can adjust the Digital receipts and pickup notifications settings in the locations section of Bypass Manager.
Not Ready Notification
If you need more time on an order or just need to tell the customer the order is not ready you can tap on a completed order and then tap Not Ready for Pickup.
Once the order has been picked up an expeditor can tap the Order was Picked Up button to move the order to the Picked-Up Order column.
Send Back to Ready for Pickup
If an order is accidentally set as Picked up it can be returned to the Ready for pickup column by tapping on the order and tapping Send Back to Ready for Pickup.