In Bypass Manager, you can write off outstanding Failed balances to correct amounts that can't be collected.
Writing off an order CANNOT BE UNDONE. Write off orders with caution.
Table of Contents
Writing Off Failed Orders
If payment can no longer be collected on a failed order then the order can be written off. On the Order Page, click on an order in the Action Needed section.
Clicking on an order will show that order's details. To write of the order, click the Write Off Order button in the top right corner.
The order will move to a Closed state and will show a Write Off as one of the Payments.
Writing off Open Orders
Open Orders can be written off from the additional options menu in the Order Details page.
Reporting On Write-Offs
Orders that are Opened or Failed will not show up in your Total or Net Sales. To see any Open or Failed Orders you can navigate to the Order Not Included in Sales report. If you want an order included in the sales report, you can write off an order to close it.
Warning: Writing off an order CANNOT BE UNDONE. Write off orders cautiously.