Employees are digital representations of cashiers and order takers in Clover Sport. If you want someone to have access to the register (either stationary terminal or portable device) they will need to have an employee profile created. This article will explain the best practices for creating and managing employees.
Creating Employees
The Employees section is used to manage the user accounts needed for logging into the various Clover Sport POS applications.
- Note: Even if you have an Administrator profile to log into manager.bypassmobile.com, you will still need an employee profile to log into the register.
Navigate to Labor > Employees.
To create a new Employee account,
- Click the Create button in the upper-right of the Employees page.
- On the Create Employee panel that appears, enter the Employee Information in the fields provided.
- When creating an Employee, you must select a Default Location and enter a Username, Password, and PIN for the account. View the sections below to learn more.
- It is also recommended to select a Role for the Employee account. For more information about Roles, review the Creating and Managing Roles article.
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- "No-Role" role is the most restricted role. This means that every POS action would require a manager pin to complete it.
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- Click the Save Employee button to create the employee account.
Employee Information
The Employee Information section includes some basic contact details for the Employee account.
The Default Location is a required field to save the Employee Profile.
- Note: Selecting a default location for the employee does not prohibit them from being able to work at and log into other locations.
Username Requirements and Best Practices
Because each username exists is throughout entire database, it is recommended to create a prefix "identifier" for your employee usernames that corresponds to your venue name.
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- For example: (shortened venue name)(first initial)(last name)
Venue: The Big Stadium
Employee: James Smith-
- Username would be: tbsjsmith
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- For example: (shortened venue name)(first initial)(last name)
- Username must be 7 characters minimum
- Username is always lowercase
- Username cannot have any spaces or dashes
- Username can never be changed or deleted
Password Requirements
Your employee password must contain the following:
- Minimum of 10 characters
- At least one letter
- At least one number
- At least one special character (@, $, %, &, *)
Log into the Register
The login information is what an Employee will use to log into the Access and Anywhere applications.
The Username and Password fields are used to allow an employee to log into the various POS applications.
A PIN is required for all Employee accounts regardless of the Role assigned.
Login Permissions control if the employee can log into a mobile device.
If the employee will be logging into a mobile device make sure that the Portables box is checked. If your venue uses the Clover Flex make sure Anywhere is checked.
Switching to portables mode on the flex can skip the in-seat ordering page. For more information on using Anywhere, click here.
Payroll
Clients can track employee hours worked through clock-in / clock-out functionality on any Clover Sport Access or Anywhere device. Additionally, Employees can be assigned one or more jobs, each with an adjustable pay rate. Note you can ignore this section if you use our partner service 7shifts.
You can add new Jobs to an Employee's account within the Payroll section.
- Click the Add Job button in the right panel.
- Type in the name of the position into the Job field.
- Enter the Hourly rate for the position in the Pay Rate field.
- Click the Save button to add the position to the Employee's account.
- Repeat the above steps for any other duties/jobs performed by the Employee.
For more information on using the Time Clock feature, read the article on Using Time Clock in Bypass Manager.
User Card
To speed up the process for signing into the Clover Sport Access or Anywhere apps, Administrators can assign User Cards to Employee accounts. This will allow employees and managers to swipe a card at the Clover Sport Access login screen instead of typing in their associated username and password or PIN.
If you need to order more Employee Cards or a Card Scanner contact our Clover Sport Help team at sales@bypassmobile.com.
To add a new user card to an Employee navigate to Labor > Employees.
Click on an employee to open the edit panel. Scroll down to the User Card section and click Add User Card.
The new user card will list with its serial number and its expiration date.
Edit an Existing Employee
Update the employee's profile with these steps:
- Click the Employee Name on the left in the list of Employees.
- Once you have made the necessary changes, click the Save button at the top of the panel.
Delete an Employee (Off-board Employee)
It is not possible to delete Employee accounts. You can deactivate an Employee account instead.
- Click the Employee Name on the left in the list of Employees.
- Click the Active toggle to the Off (left) position
- Click the Save button to save the changes.
In addition to marking the employee profile status "inactive", it is recommended to change their password since account cannot be deleted. When changing their password, follow these security practices:
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- Choose a random password that is over 10 characters
- Do not share Password with any other inactive accounts
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